At Weatherbeeta Store, we’re committed to ensuring your equestrian gear arrives promptly and fits your needs as perfectly as a well-fitted saddle. Should you need to return an item, our straightforward process makes it easy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50 – Delivery within 15-25 business days after shipment

International Customers Note: We ship worldwide except to some remote Asian regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order for most items. To qualify for a return or exchange:

  • Item must be in original, unused condition
  • All tags and packaging must be intact
  • Original receipt or order confirmation must accompany the return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bits (due to mouthpiece contact)
  • Breastplates that show signs of adjustment or use
  • Any personalized or custom-ordered equipment

How to Initiate a Return or Exchange

Step 1: Contact Our Rider-Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Weatherbeeta Team,

I would like to return/exchange the following item from my order #12345:

Item: [Product Name]
Size: [Size if applicable]
Reason: [Reason for return]

I would prefer: [Refund to original payment method / Exchange for

Sale!
Amigo Deluxe Bridle - Black
Quick View

Bridles and Reins

Amigo Deluxe Bridle – Black

Original price was: $81.69.Current price is: $57.18.
]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our rider-support team will email you:

  • Return authorization number
  • Shipping instructions
  • Return address (3384 Comfort Court, Madison, US 53704)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

  • Completed return form (will be provided with your authorization)
  • Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference
  • New shipping fees apply unless the exchange is due to our error

International Returns

For our international customers:

  • Please mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties paid
  • Return shipping costs may be higher – consider using EMS for cost-effective returns

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund and cover return shipping costs

At Weatherbeeta Store, we stand behind our products just as we stand behind the quality of our equestrian gear. If you have any questions about our shipping or returns policy, don’t hesitate to contact our rider-support team.

Happy riding,
The Weatherbeeta Store Team