At Weatherbeeta Store, we understand that finding the perfect equestrian gear is as important as the bond between rider and horse. If your purchase doesn’t fit your needs as perfectly as a well-fitted saddle, we’re here to help with our straightforward returns and exchanges process.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order for most items (some exceptions apply – see below). All returned items must be:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bits (due to mouthpiece contact)
  • Breastplates that show signs of adjustment or use
  • Any personalized or custom-ordered equipment

How to Initiate a Return or Exchange

Follow these simple steps to return your equestrian gear:

Step 1: Contact Our Rider-Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Weatherbeeta Team,

I would like to return/exchange the following item from my order #12345:

Item: [Product Name]
Size: [Size if applicable]
Reason: [Reason for return]

I would prefer: [Refund to original payment method / Exchange for

Sale!
Amigo Deluxe Bridle - Black
Quick View

Bridles and Reins

Amigo Deluxe Bridle – Black

Original price was: $81.69.Current price is: $57.18.
]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our rider-support team will email you:

  • Return authorization number
  • Shipping instructions
  • Return address (3384 Comfort Court, Madison, US 53704)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

  • Completed return form (will be provided with your authorization)
  • Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference
  • New shipping fees apply unless the exchange is due to our error

International Returns

For our international customers (excluding some remote Asian regions):

  • Please mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties paid
  • Return shipping costs may be higher – consider using EMS for cost-effective returns

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or incorrect item
  3. We’ll arrange for a replacement or refund and cover return shipping costs

At Weatherbeeta Store, we stand behind our products just as we stand behind the quality of our equestrian gear. If you have any questions about our returns policy, don’t hesitate to contact our rider-support team.

Happy riding,
The Weatherbeeta Store Team