Welcome to Weatherbeeta Store’s FAQ page! As fellow equestrians, we understand you might have questions about our premium horse gear and services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
About Our Products
What types of equestrian equipment do you specialize in?
We focus on high-performance riding gear including bits, breastplates, bridles, reins, girths, cinches, and saddle pads from trusted brands like B Vertigo, Shires, and Ovation. Our products are selected by riders for riders.
How do I choose the right size for my horse?
Each product page includes detailed sizing charts and fitting instructions. When in doubt, measure your current well-fitting equipment or consult our rider-support team at [email protected].
Are your products suitable for all riding disciplines?
Yes! Our carefully curated selection serves dressage, jumping, trail riding, and general equestrian needs. Product descriptions specify ideal uses for each item.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout worldwide.
How can I track my order?
Once shipped, you’ll receive tracking information via email. Standard shipments (DHL/FedEx) offer real-time tracking, while EMS provides periodic updates.
Can I change my order after placing it?
Contact us immediately at [email protected] if you need to modify an order. We process most orders within 1-2 business days, so timing is crucial.
Shipping & Delivery
What are my shipping options?
- Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Shipping: Orders over $50 via EMS (15-25 days after dispatch)
Do you ship to my country?
We ship globally except to some remote Asian regions. During checkout, simply enter your address to confirm availability.
Why do shipping times vary?
As equestrians ourselves, we balance speed and value. Standard shipping uses faster carriers for time-sensitive gear, while free shipping offers economy service for complete outfit orders.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date for unused items in original packaging. While we stand by our gear’s quality, we understand equestrian equipment sometimes needs in-person evaluation.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide prepaid return labels for US customers; international returns may incur shipping fees.
What if my item arrives damaged?
Contact us immediately with photos of the damage. As riders who package every order with care, we’ll promptly replace any items damaged in transit.
Still Have Questions?
Our rider-support team genuinely understands your needs because we share your passion. Email us at [email protected] – we typically respond within 24 hours (except weekends and US holidays).
From our stable to yours, we’re honored to be part of your equestrian journey.